FAQ

Making a booking with Slow-Chic

How does the reservation system work?

Making a booking with Slow-Chic is easy. All you need to do is:

  1. type in your intended dates;
  2. select a hotel and room type;
  3. enter any special requests for the hotel (optional)
  4. enter your personal details;
  5. confirm.

Will I receive written confirmation of my reservation?

Yes. You will receive a confirmation e-mail summarising all of your booking details, along with your unique booking reference number.

Can I contact you if there is a problem with my booking?

Of course! You will find our contact details in the contact us section. We will get back to you within twenty-four hours, although usually much faster. To cancel an existing reservation, simply click on the "My Reservations" link on top right of your screen and follow the instructions.

What are the cancellation policies?

You will find the booking and cancellation policy for each hotel at the end of its description, and these will appear again throughout the booking process.

Payment

When do I supply my credit card details?

During the online booking process, we ask you to enter your credit card details to guarantee your reservation. Unless otherwise stated, no charge will be made to this card. It will serve as a guarantee for the hotelier in case of late cancellation or no-show.

What forms of payment are accepted?

A credit card is required to guarantee your reservation. When you come to pay the bill at your hotel you can either use the same card, or any other form of payment accepted by the hotel. If you wish to use the same credit card as that which you used to make your reservation, you will need to present it at the hotel when you go to settle your bill.

Who has access to my credit card details?

When you make your online booking, you are asked to enter your credit card details to guarantee your reservation. This credit card information is transmitted securely to the hotel, using the latest SSL encryption technology from Thawke. Only the hotel will be able to access this information.
Our booking engine is PCI (Security Standards Council) compliant.

To whom do I make the payment?

You make the payment for your stay directly to the hotel. In most cases you will make your payment when you check out. Please check the tariff description at the time of booking to ensure that you are clear on any possible specific terms and conditions of payment.

For more information, please refer to our terms and conditions.